The Member & Family Assistance Program is provided by Family Services.

The Member & Family Assistance Program (MAP) is designed to provide you and your family with direct access to experienced professionals who will help you resolve your problems - before they affect your health, family life or job performance.

At some point in our lives we all face problems. Usually we can cope with them, or solve the problems ourselves. However, now and then, a problem becomes too difficult for us to manage on our own. We may need assistance, advice, or just someone to listen. Problems which bother us often affect our lives, our family, our friends, and our work performance.

Concerns Dealt With

Confidentiality

To Access the Program

Special Family Services Provided 

• Childcare and Eldercare Information Service (CEIS)
• Telephone Legal Advisory Service (LawLine)

For Assistance

Family Services Web Site

Concerns dealt with:

The Member & Family Assistance Program (MAP) is a confidential counseling and referral service for you and your family. This program offers support in dealing with a variety of stressful situations. Personal and work related concerns which may affect you or your family are covered, such as:

• personal and/or job stress
• eldercare and childcare
• substance abuse
• separation and loss
• financial and/or legal
• relationship issues
• harassment
• parenting issues
• balancing work and family
• anger management

Confidentiality

Anyone using the program is assured of the strictest privacy. Whatever you discuss with a counsellor is kept absolutely confidential. Family Services’ counsellors will not release any information without your prior written consent.

To Access The Program

Phone Family Services. A counsellor may be able to offer immediate help over the telephone, or Family Services will arrange an appointment for you. All services provided by Family Services are paid for through the I.A.T.S.E. Local 667/669 Benefit Plan.

If long term or specialized counseling is required, the counsellor will assist you with a referral to another resource within the community. This referral may involve a fee.

These services are provided by Family Services through confidential, off-site counseling at offices across Canada and the U.S. The counseling staff consists of experienced professionals including psychologists and social workers.

For assistance at anytime, please call 1-800-668-9920 (English) or 1-800 561-1128 (French).

Special Family Services Provided

Childcare and Eldercare specialists offer information and consultation to families who need help with their childcare and eldercare needs. The specialist will discuss your situation with you, and provide information you need right away, during your phone call, or later, in writing by fax or by mail.

Written information includes a Personal Information Package that contains contact information and program descriptions of resources available in the location you’ve selected, as well as guides to help you choose the appropriate type of care. The specialist will follow up with you to find out if you need any additional information and to get feedback on how satisfied you were with the service.

CEIS provides information on the following Childcare services:

• Day Care Centres and Nursery Schools
• Nanny Agencies
• Private Home Care Agencies
• School-Age Childcare Programs (after school, summer, school holidays)
• Care for Children with special needs
• Temporary and Emergency Care Agencies

CEIS provides information on the following Eldercare services:

• Home Support Services
• Long Term Care and Seniors Housing
• Day Programs
• Health Services
• Social and Educational Programs

Childcare and Eldercare specialists are available Monday to Friday 8:00 a.m. EST to 7:00 p.m. EST.

Please call 1-800-668-9920 (English) or 1-800-561-1128 (French).

You and your family members can access legal advisory services across Canada simply by phoning the Family Services at 1-800-668-9920 (English) or 1-800-561-1128 (French) between 9:00 a.m. to 5:00 p.m. EST.

The Family Services intake counsellor will take your name, telephone number and a convenient time for you to receive a call from the Family Services legal advisory service LawLine.

LawLine provides access by phone to experienced lawyers practising across Canada who are able to provide you and your family members with legal help on such issues as:

• consumer law and protection
• real estate law
• family law
• motor vehicle law
• estate and financial planning
• employment law, and
• general legal services and preventative law.

Services are private and confidential. If further action is required, you can act on that advice by consulting your own lawyer, or LawLine can refer you to a lawyer in your area who will bill you at a preferred rate.

English 1-800-668-9920

French 1-800-561-1128

Family Services Web Site

Additional information may be obtained by visiting Family Services at www.familyserviceseap.com.