This web site provides answers to some of the general questions you may have about your Plan. It does not create or confer any contractual or other rights. If there should be any conflict between this web site and the Group Policy, Family Service Contract, or other official documents of the Plan and Trust, the official documents will govern in all cases. These documents are available to any member on request. The Board of Trustees is the policyholder in all cases. The Board of Trustees reserves the right to amend the plan of benefits including the terms and provisions of the Manulife Financial policy (subject to Manulife’s approval), the Blue Cross Life Insurance Company of Canada policy, the Family Services contract and the Eligibility provisions from time to time, subject to applicable legislation. If more detailed information is required, please contact Manulife Financial for all Health Care and Dental Care claim related questions. For the Critical Condition, Life Insurance and Accidental Death & Dismemberment claims related questions, please contact your office administration. For Member and Family Assistance & Alcohol & Drug Counseling Programs, please contact the provider directly.